Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services, including:

• Personal Identification Information: When you create an account, make a purchase, or contact customer support, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
• Transaction Information: We collect details about your purchases, including product selections, payment method, and the shipping details you provide.
• Log Data: Like many websites, we collect information that your browser sends whenever you visit our platform (Log Data). This may include your device's IP address, browser type, browser version, pages of our platform that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies: We use cookies to track activities on our platform and improve the user experience. You may choose to disable cookies through your browser settings, but this may affect the functionality of our platform.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and complete your orders, including managing payment transactions and delivering products.
• To provide customer support, respond to inquiries, and address complaints or issues related to your account or purchases.
• To improve our platform, enhance user experience, and customize the content and services we offer.
• To send marketing communications, such as promotions, special offers, and updates about new products, if you have opted in to receive such communications. You may opt-out of marketing emails at any time.
• To prevent fraud and ensure the security of your transactions and personal information.

3. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:

• With sellers: When you place an order, we share necessary order details with the seller to facilitate the completion of your transaction, including product, delivery information, and payment status.
• With service providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, and email communication. These providers are only given access to the information necessary to perform their functions and are obligated to maintain the confidentiality and security of your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).

4. Data Security

We take reasonable precautions to protect your personal information. This includes the use of encryption and secure communication protocols (such as SSL) to safeguard your data during transmission. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

It is also important that you protect your account login credentials. Please do not share your account information with others and notify us immediately if you suspect any unauthorized access to your account.

5. Your Rights

As a user, you have certain rights regarding your personal data, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: If you believe any of your personal information is incorrect or incomplete, you can request to have it corrected.
• Deletion: You may request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Opt-Out of Marketing: You can opt out of receiving marketing emails by following the unsubscribe instructions in those communications.
• Data Portability: You have the right to request a copy of your personal information in a machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

6. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

7. Children's Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected personal information from a child, please contact us so we can take appropriate action to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Last Updated date at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@locomart.ug

Phone: +256-772-879-099

Address: P.O. Box 136, Kampala (UG)